SUPPORT

The most frequently asked questions about The Battle of Polytopia.

Q: iPhone: I purchased a tribe but now it is locked.
A:

If you purchased in APP STORE: Try the following:

1. On iOS just tap the “restore purchases” link at the bottom of the tribe picker screen.

2. Make sure you logged in with the same Apple ID as on your Apple purchase receipt for the tribe.

Q: Android: I purchased a tribe but now I can’t play with it!
A:

If you purchased in Google Play: Try the following:
They should restore themselves if you are online when entering the tribe picker screen.  If not, try this.

1. Restart you app and wait a minute or two before entering the tribe picker screen.

2. Make sure you logged in with the same Google Account as on your Google  purchase receipt for the tribe.

Q: I dont understand how to play the game?
A:

Check out this quick tutorial. Hopefully, it will help you get started.

Q: What new features does Moonrise have?
A:

Main features are multiplayer matchmaking, player avatars, creative game mode, map customization, mirror matches, larger maps, and a Russian translation.

Q: What is The Battle of Polytopia: Moonrise?
A:

The Battle of Polytopia: Moonrise is the new version of the award-winning, critically acclaimed mobile strategy game The Battle of Polytopia.

Q: How do I find people to play multiplayer games with?
A:

If you don’t know anybody that plays Polytopia you can head over to the Discord forum or our official multiplayer facebook group to find some new friends. You can also use #playpolytopia on Twitter.

Q: Can I transfer my player data from an iOS to an Android phone?
A:

It is not possible at the moment. You are logged in using either Game Center on iOS or Google Play Games on Android so they are completely separate identities.

Q: I bought a tribe by mistake in App Store and want a refund!
A:

You can usually get a refund from App Store within 24 hours, but after that, you might not be able to get a refund. Follow this link to learn more:

Q: I bought a tribe by mistake in Google Play Store and want a refund!
A:

You can usually get a refund from Google Play within 24 hours, but after that, you might not be able to get a refund. Follow this link to learn more:

 

 

Q: A multiplayer game says “waiting for the other player” on both me and my friend´s device.
A:

Sometimes information get lost on the way. You can solve this by tapping the timer of the game and the the “reload” button in the top right corner of the alert box. If that does not work you need to clear the local game data by deleting and reinstalling Polytopia. 

Q: Why do I have to pay for some of the tribes?
A:

We have chosen to create a game that is free from ads. This means that we need to have in-app purchases so we can keep developing the game. And, everything you buy in Polytopia you get to keep forever. (As long as you are using the same account)

Q: Do I get an advantage over opponents if I pay for a tribe?
A:

There is no pay to win in Polytopia. All different tribes have different strengths and weaknesses and do not give a player any competitive advantage. Each tribe provides you with a new gaming experience and will require you to alter your tactics. It’s pure strategy gameplay that gets you the win!

Q: Will you be adding larger maps?
A:

Larger maps don’t run well on older devices, so we haven’t added them due to such technical limitations. Larger maps will be available in our Steam editions for Windows & MAC OSX.

Q: Why does the AI in the game sometimes behave irrationally?
A:

We are continuously collecting data and feedback so we can improve the AI in order to create the best possible gaming experience.

Q: My game is behaving strangely. I am unable to get it to work correctly.
A:

Please make sure Your app is updated with the latest version available on Google Play or App Store. If you still have problems, please fill in the contact form below.

Browse the support pages for Android & iOS

Contact Us